Order and pricing modalitieso
Customers have the option to place all their orders from the website: www.colettesantander.com
Each customer declares themselves to be fully capable of using credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products through COLETTE SANTANDER.
By pressing the "Pay" button during the purchasing process, the member declares that they fully and unreservedly accept all of these General Terms and Conditions of Sale.
The data recorded by COLETTE SANTANDER constitutes proof of the transactions made between COLETTE SANTANDER and the members of her Private Community. COLETTE SANTANDER will confirm your order by sending an email..
The contractual information is presented in Spanish and will be confirmed at the latest at the time of delivery..
All taxes, including shipping costs, are included in the prices of our products.
The minimum purchase is €10 (excluding shipping costs or other charges).
COLETTE SANTANDER reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time of order registration (subject to product availability), unless there is a manifest typographical error..
The products remain the property of the supplier until full payment of the price has been made.
COLETTE SANTANDER reserves the right to refuse an order from any member with whom it has a dispute.
Availability
COLETTE SANTANDER will do everything possible to please all its customers in the demand for products.
In the event of product unavailability after the order has been placed, the customer will be informed by email of its cancellation..
As a result of this demand, the speed of the refund to the customer's bank account will depend on the type of bank card and the conditions of each banking institution. These timeframes are again specified in the "Delivery" clause..
Security
For your security, COLETTE SANTANDER has entrusted the credit card payment system to a payment gateway..
The bank details entered are encrypted and transmitted securely to the servers of the banking institution and, subsequently, are verified with the issuing bank to prevent potential fraud and abuse..
This data entry procedure is secured by SSL (Secure Socket Layer) encryption technology -128 bits, one of the most advanced and effective protection systems currently available, which ensures that no third party will have access via the Internet to this information related to the banking data entered by the customer..
Only the Bank and PayPal have access to the bank details linked to these payment methods, so COLETTE SANTANDER does not know or record this information during the payment process..
Withdrawal
All sold products may be returned within 14 calendar days from the date of delivery, in accordance with the provisions of the General Law for the Defence of Consumers and Users
Previously, the customer must indicate their intention via email. COLETTE SANTANDER will respond with another email specifying the precise instructions for the return of the product..
PARA REALIZAR SU DEVOLUCIÓN DEBERÁ ENVIARNOS UN CORREO ELECTRONICO CON LA SIGUIENTE INFORMAICÓN DE DESESTIMIENTO:
Remember that you should only complete and submit this form if you wish to withdraw from the contract.
– Attention: Colette Santander :
DEVOIR ARTE Y MODA S.L.
C/ Arrabal, 12-14
C.P. 39003
Telephone: +34 942 039 256
colette@colettesantander.com
– I hereby inform you that I withdraw my/ we withdraw our () sales contract for the following good/ provision of the following service (*)
– Ordered on/received on (*)
– Name of the consumer and user or of the consumers and users
– Address of the consumer and user or of the consumers and users
– Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper) )
– Date
Debe enviarnos este correo a nuestro email: colette@colettesantander.com
Los gastos de devolución de descontaran del importe.
The refund will be made using the same payment method that was used to make the purchase..
The return cannot take place under any circumstances if the supplied products have clearly been used..
The products must be returned correctly protected, in their original packaging, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions, and documentation. They will be sent to the location specified by COLETTE SANTANDER in the precise instructions for the return of the product sent via email..
If the return is not accepted by the supplier on the grounds that the product being returned has been used, these products will remain in the distribution warehouse to be collected by the customer for a period not exceeding thirty days from their return..
Packages that do not include any attached element to identify the sender (order number, name, address, etc.) cannot be returned either..
The costs and risks associated with the return of the product shall be borne by the sender, who must send it securely and with the necessary guarantees to ensure that the returned goods arrive in perfect condition..
Condiciones especiales en devoluciones con pago fraccionado
En Colette Santander te ofrecemos la posibilidad de fraccionar tu compra en 3 cómodos plazos y de forma gratuita.
Este método de pago conlleva una comisión del 5% que NO se aplica a nuestros clientes.
En caso de que quieras devolver un pedido abonado con pago fraccionado, será necesario descontar del reembolso los siguientes importes:
- 5% del total de la compra, correspondiente a la comisión aplicada por la entidad financiera.
- 0,40 € de comisión fija por transacción.
- 10 € en concepto de gastos de envío y devolución
Guarantee
The guarantees and after-sales services shall be governed by Royal Legislative Decree 1/2007 of 16 November, which approves the text of the General Law for the Defence of Consumers and Users. According to this regulation, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, being liable to them for any lack of conformity. The consumer and user have the right to the repair of the product, its replacement, a reduction in price, or the termination of the contract..
Liability, litigation and applicable legislation
COLETTE SANTANDER cannot be considered liable for the breach of the contract entered into in the event of stock shortages or unavailability of the product, force majeure, disruption or total or partial strike, in particular, of postal services and means of transport and/or communications, flooding or fire. In the event of a dispute, the member shall first contact COLETTE SANTANDER to seek an amicable solution..
The Courts in Spain are the only competent authorities. These general terms and conditions of sale will be interpreted in Spanish and will be carried out in accordance with Spanish law. Any disagreement that may arise regarding their validity, interpretation, or execution shall be submitted to the Courts of Spain, to which exclusive jurisdiction is expressly attributed..
Modification of the general terms and conditions of sale
COLETTE SANTANDER reserves the right to modify the general terms of sale without prior notice, being able to change, remove or add both the content and services provided through it as well as the way in which these appear presented or located on its servers.
These changes must be accepted by the User each time a purchase is made through the COLETTE SANTANDER page.
The members of the "Private Community of COLETTE SANTANDER" who do not agree with the modifications to the general conditions must notify this, and from the date on which the new version comes into effect, they must cease to use the services of COLETTE SANTANDER. In the event that any of the terms of the general conditions is illegal or unenforceable, it shall be null and void, and the agreements made by the parties shall apply, and in the absence thereof, the provisions of the Spanish Civil Code shall apply..
Payment methods
Card payment:
This payment method will incur no cost to the customer. The purchases are made using a bank card. The accepted bank cards are: Visa and MasterCard. The purchase price will be charged to the customer's bank account within 4 days from the date of the order, and it will be considered effective after confirmation of their agreement from the banking payment centres..
If the POS (Point of Sale Terminal) reports the card's denial, the order will be automatically cancelled, informing the customer online of this cancellation..
Bank transfer.
This payment method will not incur any cost for the customer
The amount of the returns will be charged to the account specified by the customer
To make the payment of an invoice, it must include:
Invoice number.
Name of the person entering it.
It should be addressed to COLETTE SANTANDER at the account number provided by the company.
Send the proof of payment to the email: colette@colettesantander.com with the subject proof of payment.